Privacy Policy

1. Introduction

MAX Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content creation platform and services.

By using MAX Studio, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password
• Profile Information: Studio names, preferences, settings
• Payment Information: Billing details (processed securely through Stripe)
• Content: Scripts, videos, thumbnails, and other content you create
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Features used, content created, time spent
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies, analytics cookies
• Analytics: Interaction data to improve the Service

2.3 Information from Third Parties

• OAuth Integrations: YouTube channel data (when you connect)
• Payment Processors: Transaction confirmations from Stripe
• API Providers: Usage data from integrated services

3. How We Use Your Information

We use your information to:

• Provide Services: Create and manage your account, process payments, deliver features
• Improve Services: Analyze usage patterns, fix bugs, develop new features
• Communicate: Send updates, newsletters, support responses
• Security: Prevent fraud, protect against unauthorized access
• Compliance: Meet legal obligations and enforce our Terms
• Marketing: Send promotional content (with your consent)

4. How We Share Your Information

We do NOT sell your personal information. We may share your information with:

4.1 Service Providers

• Hosting: Cloud infrastructure providers
• Payments: Stripe for payment processing
• AI Services: OpenAI, Anthropic, ElevenLabs for content generation
• Analytics: Analytics providers to understand usage
• Email: Email service providers for communications

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If we merge, are acquired, or sell assets, your information may be transferred to the new owner.

5. Data Security

We implement security measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication
• Secure password hashing (bcrypt)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Personal information is deleted within 30 days
• Backups may retain data for up to 90 days
• Some data may be retained longer if required by law
• Anonymized analytics data may be retained indefinitely

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your content in portable formats
• Opt-Out: Unsubscribe from marketing emails
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@max-media-studio.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use the Service

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

9. Third-Party Links

Our Service may contain links to third-party websites (YouTube, Pexels, etc.). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

MAX Studio is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last Updated" date at the top indicates when changes were made.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: